Provider Terms & Conditions

You must be at least 18 years old, legally able to enter into a binding contract in your country of residence, and able to provide the identity verification documents SeeCave requires. SeeCave reserves the right to decline or revoke provider status at its discretion, including where identity verification cannot be completed or confirmed.

SeeCave is a marketplace platform that connects Providers with Customers. Your relationship with SeeCave is that of an independent contractor, not an employee, agent, partner, or joint venturer of SeeCave. You are solely responsible for how you deliver your services, and for your own tax, insurance, and legal obligations in your own jurisdiction. SeeCave does not direct or control the manner in which you deliver sessions.

Nothing in this clause limits any statutory protection that applies to you regardless of this characterization. In particular, if you qualify as an "employee-like worker" or other "regulated worker" under Part 3A-1 of the Fair Work Act 2009 (Cth) because you perform work arranged through SeeCave as a digital labour platform, any applicable Fair Work Commission Minimum Standards Order or Minimum Standards Guideline, and any right to apply to the Fair Work Commission for review of an unfair term in this agreement or an unfair deactivation from the platform, applies to you in addition to these Terms and cannot be excluded by this clause.

You agree to: provide accurate, current, and truthful information in your profile, including your identity, qualifications, languages, cultural background, and service offerings; deliver sessions you accept, at the confirmed time, using the video-call link method agreed for that booking; notify SeeCave and the affected Customer as early as possible if you are unable to deliver a confirmed session; conduct yourself professionally and respectfully with Customers and other Providers; comply with all applicable laws in the jurisdiction in which you provide services, including any local licensing, registration, or reporting requirements relevant to what you offer; and keep your payout account details accurate and up to date.

Your provider profile will remain in a pending state until reviewed and approved by SeeCave. As part of onboarding, you must upload a government-issued identity document. SeeCave collects, stores, and uses this document only for identity verification, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and SeeCave's Privacy Policy — it is stored in a private, access-restricted location, is never made public or shared with Customers, and is retained only for as long as necessary for verification and legal/regulatory record-keeping purposes. SeeCave may reject an application or suspend an approved profile if identity verification cannot be completed or confirmed, or if information provided is found to be false or misleading.

You set your own price per booking, guided by SeeCave's pricing guide: currently USD $10 to USD $30 per booking. A price within this guide is set without further review. If you want to price a booking outside this guide — for example, for a longer session or a specialised or certified offering — you can request an exception with a brief reason; that price only takes effect once SeeCave approves it. SeeCave may update the pricing guide from time to time; a change to it is a material change under clause 14 (Changes to these Terms) and follows the same advance-notice process set out there.

SeeCave charges a 10% platform commission on the total price of each completed, paid booking. You receive the remaining 90%, less the actual payment-processing and payout-transfer fees incurred for that transaction (for example, Stripe processing fees and Wise transfer fees). SeeCave's 10% commission is not reduced by these processing costs.

Payouts are batched and processed on a weekly basis to the payout account (bank transfer or mobile money, as applicable) you provide and that SeeCave has verified. You may update your payout details at any time, but a change must be re-verified by SeeCave before it becomes active for future payouts.

Where your payout account is overseas, your payout may be converted to your local currency and transferred cross-border by SeeCave's payment and transfer processors; any currency-conversion margin and cross-border transfer fee is set by those processors, not by SeeCave, and is deducted from your payout as described above.

SeeCave is not responsible for delays or losses caused by incorrect payout details you have provided, or by delays on the part of third-party payment processors, except to the extent caused by SeeCave's own error.

Any change to SeeCave's fee structure is a material change under clause 14 (Changes to these Terms) and follows the same advance-notice and exit-right process set out there — it is not made unilaterally without notice.

A booking is only confirmed once payment has been completed by the Customer and you have accepted the request.

Customer-initiated cancellations: if a Customer cancels a confirmed booking more than 24 hours before the scheduled session, the booking is refunded to the Customer and you are not paid for that slot. If a Customer cancels within 24 hours of the scheduled session, fails to attend, or the session otherwise does not proceed for a reason attributable to the Customer, you are paid in full for the reserved time, since you have held that slot and were unable to offer it to another Customer on short notice.

Your own cancellations: if you need to cancel a confirmed booking, you must do so with as much notice as possible, and in any event before the scheduled session time — you agree not to simply fail to attend. Where you cancel more than 24 hours before the session, the Customer is refunded in full and no penalty applies to your account. Cancelling within 24 hours of the session, or failing to attend a confirmed session, is treated as a missed session under clause 10 and may affect your standing on the platform; the Customer is refunded in full in either case, since you did not deliver the service.

Session-quality disputes: a Customer may raise a complaint within 72 hours of a session if it was substantially not delivered as described (for example, a technical failure prevented the session from taking place, or you left the session early without reasonable cause). You will be notified of any complaint raised against you and given a reasonable opportunity to respond before SeeCave makes a determination, which may include a full or partial refund to the Customer deducted from your payout for that booking.

Complaints raised by Customers against a booking or your conduct will be reviewed by SeeCave's administrators. You agree to respond honestly and promptly to any complaint raised against you.

Any photo, introduction video, or Culture & Stories submission you upload must be your own content, or content you have the right to share, and must not infringe any third party's rights. You grant SeeCave a non-exclusive, royalty-free license to display this content on the platform for the purpose of operating your provider profile and, where applicable, the Culture & Stories section. Content submitted to the social feed or Culture & Stories section is subject to moderation and may be removed at SeeCave's discretion if it violates platform standards (including but not limited to profanity, harassment, or content unrelated to the platform's purpose).

You agree not to: use the platform to solicit Customers to transact outside SeeCave in order to avoid platform fees; share false, misleading, or defamatory information about yourself, other Providers, or Customers; or engage in harassing, discriminatory, or abusive conduct toward any user of the platform. Violation of these standards may result in suspension or termination of your provider account, applied consistently with clause 10.

Consistent with the Online Safety Act 2021 (Cth) and the Basic Online Safety Expectations, SeeCave takes reasonable steps to minimise unlawful and seriously harmful material appearing on provider profiles, the social feed, and Culture & Stories, and provides the Complaints feature referred to in these Terms as a reporting mechanism for Customers and other Providers. You can likewise report content or conduct you believe breaches these Terms or applicable law using the "Report" option next to that content or by contacting us at the address in clause 17. SeeCave will acknowledge and review reports within a reasonable time and may remove content, warn, suspend, or terminate an account in response, without limiting SeeCave's other rights under these Terms. Nothing in this clause affects your right to make a complaint directly to the eSafety Commissioner.

SeeCave may suspend or terminate your provider account for violation of these Terms, failed identity verification, repeated unresolved complaints, or conduct that SeeCave reasonably believes harms the platform, its users, or its reputation. Where you have provided services through SeeCave regularly for six months or more, SeeCave will, where reasonably practicable, provide the reason for deactivation and a reasonable opportunity to respond before the deactivation takes effect, consistent with the deactivation protections available to regulated workers under the Fair Work Act 2009 (Cth) — this does not limit SeeCave's ability to suspend immediately in cases of serious misconduct, safety risk, or suspected fraud. You may deactivate your own provider account at any time by contacting SeeCave; any outstanding payouts owed to you at that time will still be processed in the next scheduled payout run.

SeeCave will send you transactional and service messages relating to your account and bookings (for example, booking requests, payout confirmations, and complaint updates) by email or in-app notification; these are necessary to operate the service and are not promotional, so they are sent regardless of any marketing preference. If SeeCave also sends you marketing or promotional messages (for example, new-feature emails), it will only do so with your consent, in accordance with the Spam Act 2003 (Cth) — given either when you opt in or inferred from your existing relationship with SeeCave, and no more broadly than that relationship reasonably supports. Every marketing message will clearly identify SeeCave as the sender and include a functional unsubscribe facility that takes effect within 5 business days; you can also manage your communication preferences in your account settings at any time.

SeeCave's liability under these Terms is limited only to the extent, and in the manner, reasonably necessary to protect SeeCave's legitimate business interests — this clause is not intended to exclude liability more broadly than that. Subject to that limit, SeeCave is not liable for indirect or consequential loss arising from your use of the platform, including loss of income from a cancelled or disputed booking, except to the extent caused by SeeCave's own breach of these Terms or negligence. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law, the Fair Work Act 2009 (Cth), or any other law that cannot lawfully be excluded, and nothing in this clause is intended to constitute an unfair contract term under the Australian Consumer Law.

SeeCave's handling of your personal information, including your identity document, is governed by the Australian Privacy Principles under the Privacy Act 1988 (Cth) and SeeCave's Privacy Policy, which forms part of these Terms by reference. This includes the protections introduced by the Privacy and Other Legislation Amendment Act 2024, such as the statutory tort for serious invasions of privacy (in force since June 2025) and the criminal offences for doxxing. Where SeeCave uses any automated process to make a decision that could reasonably be expected to significantly affect your rights (for example, an automated identity-verification or account-integrity decision), SeeCave's Privacy Policy will describe the personal information used in that process, consistent with the transparency requirements coming into effect under the Privacy Act reforms. Nothing in this clause limits any further right you have to make a complaint to the Office of the Australian Information Commissioner.

SeeCave may update these Terms from time to time. Material changes will be notified to Providers with at least 14 days' advance notice before taking effect. If you do not agree to a material change, you may terminate your provider account before the change takes effect without penalty, and any outstanding payouts owed to you will still be processed in the next scheduled payout run. Continued use of the platform after a change takes effect constitutes acceptance of the updated Terms.

If a dispute arises under these Terms, both parties agree to first attempt to resolve it in good faith through SeeCave's Complaints process. This clause does not limit your right to apply to the Fair Work Commission for a matter within its jurisdiction under Part 3A-1 of the Fair Work Act 2009 (Cth), or to any other statutory right of complaint or review.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles.

Questions about these Terms, or reports of content or conduct that breaches them, can be directed to onseecave@gmail.com.